General Queries

DTDC provides a wide range of domestic and international logistics solutions, including Express Parcel, Express Premium, LTL Cargo, FTL, Fulfilment & Warehousing, and Cross-border Shipping.

You can use the “Locate Us” feature on our website or mobile app to find the nearest DTDC retail store or franchise.

Delivery timelines vary based on the service type and location. Standard services typically deliver within 2–7 days, while Premium and Same-Day services are faster.

You can reach us via Live Chat, email, call support, or raise a ticket through the Support section of our website.

Some DTDC branches operate on Sundays and holidays. Please check the operational hours for your local branch using the “Locate Us” feature.

Shipment & Tracking

Enter your tracking number (consignment number) on the DTDC website or app to get real-time updates on your shipment status.

Tracking statuses like “In Transit,” “Out for Delivery,” “Delivered,” or “Pending at Branch” indicate where your shipment is in the delivery process.

If there is no update for 48 hours, please contact customer support with your tracking number for assistance.

Address changes are possible in limited scenarios. Please contact customer support immediately with your consignment details.

Delivery times vary by location and service type, standard delivery is usually 2–4 days within metros and 4–7 days for remote locations.

Delivery Issues

Please raise a dispute through the Support section or contact customer care with your tracking number. We will investigate and respond promptly.

Deliveries may fail due to incorrect address, unavailability, or restricted access. Our team will usually re-attempt delivery or contact you for resolution.

Rescheduling depends on the current status of your shipment. Please contact customer support to check if it’s possible.

You can raise a claim by submitting a dispute through our support portal. Investigations are conducted swiftly, and claims are processed as per our policy.

For any delivery delays, you can reach out via Live Chat, call support, or raise a ticket with your shipment details.

Pickup & Booking

Visit the DTDC website or app, log in to your account, and select “Schedule a Pickup.” You’ll be asked to enter shipment and address details.

Pickup cutoff times vary by location, but generally, bookings before 2 PM are eligible for same-day pickup in major cities.

Yes, DTDC offers online booking through our website and app. You can schedule pickups, print labels, and track your shipment digitally.

Ensure your parcel is securely packed in a tamper-proof box or bag. Fragile items should be cushioned well. Refer to our packaging guidelines page for more.

Yes, items such as hazardous materials, currency, and perishables may be restricted. Please review our restricted items list before booking.

International Shipping

DTDC Worldwide delivers to over 220 countries and territories including the US, UK, UAE, Canada, Australia, and Southeast Asia.

You’ll typically need a commercial invoice, KYC documents, and a declaration form. Our support team can help guide you through compliance.

You can use our shipping rate calculator available on the website. Charges are based on destination, weight, and service type.

Yes, we provide end-to-end customs clearance assistance for international shipments to ensure smooth delivery.

Delivery timelines range from 4–20 business days depending on the country and service selected (Standard, Express, or B2C).

Customer Support

Go to the Support section and select “Raise a Dispute.” Fill in your shipment details and issue type. Our team will investigate and respond.

DIVA is DTDC’s virtual assistant. You can chat with DIVA 24/7 on our website for quick support, tracking, and queries.

Yes, you can request a callback through our “Request a Callback” form in the Support section.

You can use our DIVA chatbot, request a callback, or chat with support for live updates on your ticket.

Yes, our virtual support and tracking tools are available 24/7. For human support, standard hours apply, please check timings by region.

Have Questions?

General Queries

Shipment & Tracking

Delivery Issues

Pickup & Booking

International Shipping

Customer Support

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